Aged Support / Consumer Directed Care

Caring Choice deliver supports to elderly individuals under the principles of Consumer Directed Care (CDC).
This means that we work in partnership with individuals to discuss their needs and goals, ensuring transparency and
understanding in the provision of services (see below for more on the CDC) before commencement.
Caring Choice provide the following services to elderly individuals:

Assistance with daily tasks

Caring Choice Support Workers provide once-off or regular assistance to many elderly individuals with  daily tasks such as:
  • Domestic assistance – assistance with cleaning, laundry and other domestic services;
  • Personal care – assistance with showering, dressing and grooming;
  • Meal preparation – assistance with preparation of ingredients, or preparing and cooking whole meals;
  • Check visits – which may include prompting for meals, personal care or medication;
  • Transportation to and from appointments – including pick up and drop off;
  • Grocery shopping assistance – including pick up and drop off, and assistance to put the shopping away.

24-hour, live-in, and sleep-over care

Caring Choice Support Workers provide short or long term ‘around-the-clock’ support to elderly individuals within their own homes. In many cases, this allows those individuals to reach their goal of remaining at home.
Caring Choice offer different types of support depending on an individual’s needs and requests:
  • Active 24-hour care – A team of Support Worker will actively assist an individual 24 hours a day (generally high care needs);
  • Active / Passive 24-hour care – A team of Support Workers will actively assist an individual between 6:00-22:00, and be available on site in case of any overnight emergencies (generally medium-high care needs);
  • Live-in care – A Support Worker will remain at the house for 24 hours assisting the individual as required (for a maximum of 8 hours total active work in a 24-hour period) (generally medium care needs);
  • Sleep-over services – A Support Worker can assist an individual to prepare for sleep, stayover at the house in case of any overnight emergencies, and wake up the next morning (generally low care needs).

Lifestyle services

Caring Choice understand the ongoing need for elderly individuals to remain connected to their interests and their community. Caring Choice Support Workers can assist with:
  • Social outings or companionship – A Support Worker will accompany an individual to attend a meal out, bowls, or any other type of activity;
  • Shopping tours – A Support Worker will accompany an individual to visit their choice of shopping precincts and help with trying clothes etc.;
  • Accompanied travel – A Support Worker can assist to accompany an individual travelling intrastate, interstate or internationally;
  • Holidays – A Support Worker can assist an individual with support on their desired holiday, arranged tour or cruise ship adventure.

What is Consumer Directed Care?

Consumer Directed Care (CDC) is a model of service delivery which allows consumers more choice and flexibility in their provision of services. From 1 July 2015, all Home Care Packages (provided with funding obtained under the Aged Care Act 1997 (Cth)) must be delivered in a CDC basis.
CDC is an approach to the planning and management of care, which allows consumers and carers more power to influence the design and deliver of the services they receive, and allows them to exercise a greater degree of choice in what services are delivered, where and when they are delivered.
CDC ensures:
  • you get more say in the care and services you access, how it is delivered and who delivers it to you;
  • you will have conversations about your needs and goals;
  • you will work in partnership with your service provider to develop your care plan;
  • you agree to the level of involvement you will have in managing your care package;
  • you will have a greater understanding about how your package is funded and how those funds are spent through your individualised budget and monthly income and expense statement; and
  • your service provider will monitor and provide you with ongoing formal reviews to ensure that your package still meets your needs.

To see the Department of Social Services – Overview of proposed changes to home care from 2017, please click here.


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